FAQ - Frequently asked questions

✨ PROSSIMA APERTURA OTTOBRE 2025 ✨

  • What are the check-in and check-out times?

    Check-in from 3:00 PM.

    Check-out by 11:00 AM.


    Early check-in and late check-out are available upon request for an additional fee, subject to availability.

  • Can I leave my luggage before check-in or after check-out?

    Yes, there is a free luggage storage service.

  • Is the property accessible for guests with disabilities?

    Yes, the property is accessible for guests with disabilities as well.

  • Are pets allowed?

    Yes, only in private rooms. Pets are not allowed in dorms.

  • Does Hotello Padova accept large groups?

    Yes, rooms can be allocated on the same floor depending on availability. For special rates: reservation.pd@hotello.space

  • Are there security cameras or active surveillance?

    Yes, there is video surveillance in all common areas.

  • Is the reception always open?

    Yes, 24/7 with staff always available.

  • What booking options are available?

    Guests can choose flexible rates (cancellation up to 2 days before, preauthorized card) or non-refundable rates (immediate payment, 7% discount, available up to 14 days before arrival).

  • Do you accept last-minute or walk-in bookings?

    Yes, subject to availability.

  • Is breakfast included?

    No, breakfast is not included in the booking. In the common areas, a microwave, kettle, and fridge are available, and several cafés are located nearby. For groups, breakfast can be arranged only upon prior request and at an additional cost.

  • Is it possible to order special meals (vegetarian, vegan, gluten-free, etc.)?

    Yes, for groups it is possible to arrange breakfast, lunch, and dinner on-site for a fee. Requests must be made in advance, at the time of booking. Menu can be customized upon request based on allergies, intolerances, or religious requirements.

  • Is it possible to book directly from Hotello’s official website?

    Yes, with access to the best conditions and direct contact: Book Hotello Padova.

  • What are the prices?

    Prices vary depending on season, rate, and room type.

  • Is a deposit or advance payment required?

    Yes, it depends on the selected rate: for the flexible rate, the credit card is pre-authorized before arrival, while for the non-refundable rate, payment is charged immediately at the time of booking.

  • Which payment methods are accepted?

    Credit card, debit card, or cash. The tourist tax is paid exclusively on-site.

  • What is the cancellation policy?

    With the flexible rate, cancellation is free up to 2 days before arrival. In case of late cancellation, a penalty of one night will be charged, while in case of no show, the full stay amount will be charged. The non-refundable rate does not allow cancellations.

  • How can I contact the hostel for urgent questions?

    Call +39 049 7485354 or email padova@hotello.space (reception and individual bookings) or reservation.pd@hotello.space (group bookings).